Troubleshooting Information

Please call if you have an orthodontic issue that needs immediate attention

Loose Bracket

or Band


Poking Wire

Loose Palate


or Appliance



Loose or 

lost Retainer

Sores or 


in the mouth

If your bracket or band is still attached to the wire, you should leave it in place. If it's uncomfortable, place wax on it. If it comes out completely, wrap the brace or bracket in tissue.

If your appliance is poking you, place wax on the offending part of your appliance.

Try to push sticking wire down with a spoon or eraser. If not possible, place wax on it.

Try to place the wire back in place with tweezers. If that is not possible, clip the wire with fingernail clippers behind the last tooth to which it is securely fastened. If any discomfort, place wax on it. 

During the first week of treatment, you may notice sores or ulcerations inside your mouth.  This can happen because your lips and cheeks are not yet used to rubbing against your orthodontic braces.  Over time, your skin on the inside of your mouth will get tougher and you will not have sores anymore. You can place a small pea-sized amount of wax or cotton on the area of the braces that is causing the sore or ulceration.  Also, rinse with warm salt water. The sore should improve within a couple of days and completely heal within a week. 

It's very important that you wear your retainer and that it fits. If you lose a retainer or it's loose please contact our office to set up an appointment to have your retainer adjusted or to have a new one made. An additional charge will be incurred for lost or broken appliances.